Return & Cancellation Policy

We at KAAZWA believe in full Customer Satisfaction & always help our customers as much as we can. We respect the fact that many a times you buy a fashion product (Jewellery) but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever. We value your money and we will not like you to waste your money in buying a product which you will never use. But bear in mind that sometimes customers might find slight variations in the website pictures as compared to the real products in terms of colours and brightness. We do not enhance our product images. We shoot all our products in natural light but due to different lighting conditions, digital photography and different device screen resolutions the products may look different from one device to another, leading to slight differences.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

What are the conditions and steps of return?

If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/cancellation applicable.
Once you receive the product, send return request email to support@kaazwa.in within 48 hours of receiving the order. Returns are NOT accepted 48 hours after the delivery.
Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel.
Refund can be done only in the form of store credit coupon code.
No further returns or cancellations on products purchased with store credit.
Store credits cannot be encashed.
Certain amount will be deducted before the refund. This charge covers return processing fees. For deductions please refer to the table at the bottom of this policy.
If product is damaged or not same as ordered then a 360* opening video of the package is to be provided. The video should be uncut from start to end and should show all sides of the sealed package, shipping label and the damage in the product. If the video is not provided then no refund will be issued.
The COD handling charges paid by the customer at the time of order placement is non-refundable.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz:

· Any product that exhibits physical damage to the product by the customer after opening of the package.
· Any product that is returned without all original packaging and tag (including free gifts, if any).
· Any product that is altered by customer
· Any product that is used (and not just tried) or washed.
· Any product that is not complete for eg Necklace returned without the earrings from the same set.

How to use Store Credit for Shopping?

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

Can I exchange the product with another product?

You can return the first product and once the store credit code is received you can place the order for the second product.

Can I return my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return just one?

Yes. Partial returns are accepted. But if the product is part of a set then the entire set needs to be returned.

How to send the product back?

Pickup Arranged by KAAZWA:

We have the facility to pickup shipment from customer. We will arrange for Return Pickup within 2-3 days.
You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability.
If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.
We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted.
At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.
At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of KAAZWA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the return request will be cancelled.

Shipped by Customer:

Customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed via email and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place.
In certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost.

How much time it takes to receive the Store Credit?

Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund will be processed. If everything is intact we will process the refund within 5 business days from the date of receiving the parcel by us at our hub.

How to check the return status?

You can write to us on support@kaazwa.in to get the status update. It's better if you reply on the original return request email sent to us.

I placed my order by mistake. Can I cancel it? How?

You can cancel your order within 2 hrs of placing the order via email at support@kaazwa.in. If cancelled after 2 hrs of placing the order then certain amount will be deducted. Please refer to the table at the bottom of the policy to know the deductions applied.

What if I fail to accept the delivery?

Certain amount will be deducted. Please refer to the table at the bottom of the policy to know the deductions applied.

Summary of Charges Deducted in various scenarios:

	Scenario	COD Order	Prepaid Order
1	Cancellation within 2 hrs of order placement	Full Refund of handling charges of ₹150 in the form of coupon	Full Refund of Order value to the original mode of transfer
2	Cancellation after 2 hrs of order placement	The handling charges of ₹150 paid at the time of order placement will be non-refundable. Thus no refund applicable.	₹150 will be deducted towards handling charges and remaining amount will be refunded in the form of coupon
3	Non-acceptance of shipped order	The handling charges of ₹150 paid at the time of order placement will be non-refundable. Thus no refund applicable.	₹150 will be deducted towards handling charges and remaining amount will be refunded in the form of coupon
4	Product is returned after delivery	₹250 or 5% of the total order value whichever is greater will be deducted and remaining amount will be refunded in the form of coupon.	₹250 or 5% of the total order value whichever is greater will be deducted and remaining amount will be refunded in the form of coupon

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred.